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As a short-term rental (STR) host, your goal is to create unforgettable guest experiences that earn 5-star reviews and drive repeat bookings. One powerful, low-cost tool to achieve this? A guest welcome book. More than a simple guide, a well-crafted welcome book sets the tone for the stay, provides essential information, and adds personal touches that make guests feel at home. In 2025, with 90% of travelers reading reviews before booking (per a 2024 Tripadvisor study), a welcome book can elevate your STR’s appeal and boost your ratings. Here’s how to create a guest welcome book that delights guests and secures glowing reviews, with NSTRA resources to streamline the process.

Why a Guest Welcome Book Matters

A guest welcome book is your chance to communicate directly with guests, combining practical details with hospitality. It reduces questions, prevents rule violations, and enhances the guest experience, leading to higher review scores. A 2024 Airbnb report found that hosts who provi...